Touchie.ai

Privacy Policy

Our Commitment to Your Privacy

Welcome to Touchie! We respect and protect the privacy of our App users. This Privacy Policy explains how we collect and use your information and is part of our Terms of Use when you use our App. By using our App and the service provided via the App (“Service”), you consent to our Privacy Policy. If you don’t agree, please don’t use our App.

What Information Do We Collect?

  • Purchase Information: If you make in-App purchases or buy a subscription, our third-party billing service providers (Apple and Google) will collect necessary information such as your full name.
  • Contact Information: If you email us (e.g., to support@touchieai.com), we may use your email address to reply to your inquiry.
  • Device and Usage Information: We collect certain information automatically sent by your mobile device when you use our App. This includes a device identifier, user settings, your device's operating system, and details about your interaction with our Services.
  • Location Information: When you use our App, we may collect and store information about your approximate location. This is derived by converting your IP address into a rough geo-location. If you enable location services on your device, we may also access your device’s GPS coordinates or coarse location. We utilize location information to enhance and tailor our Services for you. You can prevent this collection by disabling location services within your device settings.

Where Do We Store Your Information?

Your information may be stored on our own servers or on servers owned by third-party cloud storage providers. These third-party providers are contractually restricted from using your information except as explicitly outlined in this Privacy Policy.

How Do We Use Your Information?

The information we collect may be utilized for the following purposes:

  • To communicate with you or relevant third parties.
  • To process your requests and complete transactions.
  • To provide, maintain, and operate the Service.
  • To improve, develop, and optimize our App and the Service.
  • To perform marketing and promotional activities related to Touchie.
  • To respond to your messages, comments, or inquiries.
  • For other legitimate purposes directly related to our business operations.

How Long Do We Store Your Information?

We intend to retain certain categories of your information indefinitely, as necessary for the purposes described in this policy or as required by law.

Account Delete Policy

Users may permanently delete their accounts and all associated personal data through either of the following methods:

1. In-App Self-Service

You can delete your account directly within the application by navigating as follows:

  • Go to the Mine profile tab.
  • Tap the ☰ (Menu) icon located in the top-right corner.
  • Select Settings and click Delete Account.
  • Enter the confirmation word "delete" to authorize the permanent removal of your account.

2. Email Request to Delete

Alternatively, you may request to delete your account by contacting our support team at support@touchieai.com. Upon verification, your account and all corresponding data will be permanently deleted from our systems within 7 business days.

What About Links to Other Websites?

Our App may provide links to or offer compatibility with external websites. Please be aware that we are not responsible for the privacy practices employed by those external sites or for the information or content they contain. We advise reviewing the privacy policies of any third-party websites you visit.

How Do We Protect Your Information?

We implement appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information we collect. However, please understand that the Internet environment carries inherent security risks, and determined individuals constantly seek to circumvent security measures. Consequently, we cannot provide an absolute guarantee that your information will never be accessed, disclosed, altered, or destroyed. You acknowledge and accept this inherent risk when using our Service.

How Can You Protect Your Information?

We strongly encourage you to take proactive steps to protect your personal information. This includes refraining from sharing sensitive details with others or posting them publicly online.

Do We Disclose Any Information to Outside Parties?

We do not collect, sell, trade, or otherwise transfer your Personally Identifiable Information (PII) to external parties for their independent commercial or marketing purposes, except as explicitly stated below:

  1. Service Providers: Personal information (and non-personal information) collected may be shared with trusted companies and organizations that perform essential services on our behalf. These services include, but are not limited to, data management, support services, data storage, and web hosting. These providers are bound by confidentiality agreements and may only use the information as necessary to perform their functions for us.
  2. Advertising and Marketing Partners: We may share your personal information (and non-personal information) with third-party partners to deliver relevant advertising to you and to market Touchie products and services effectively. We will not sell your personal information to these partners for their own independent use.
  3. Business Transactions: In the event of a business transaction such as a merger, acquisition, asset sale, or in the unlikely scenario of bankruptcy or going out of business, some or all of our assets, including your PII, may be disclosed or transferred to a third-party acquirer as part of that transaction.
  4. Legal and Safety Obligations: We cooperate with government and law enforcement officials or private parties as required by law. We reserve the right to disclose any information about you if we, in good faith, believe such disclosure is necessary or appropriate to:
    • Respond to legal claims or comply with legal processes (including subpoenas).
    • Protect and defend the property, rights, and safety of Touchie, our users, a third party, or the general public.
    • Prevent or stop any activity we consider to be illegal, unethical, or legally actionable.

Not Intended for Children

Our App and Service are not designed for or directed at children under the age of 18. We do not knowingly or intentionally collect personal information from or about individuals under 18 years of age. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete it promptly.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. If we decide to make material changes, we will post the revised policy on this page. We may also, at our discretion, notify you via email or through the App. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

Effective Date: August 1, 2025